Privacy policy

Last updated: May 8, 2026

AntiFixLab provides facility maintenance, repair, cleaning, junk removal, and related property service support in Ontario, including Ottawa, Toronto, the GTA, and surrounding areas. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, submit a service request, contact us, use our online forms, communicate with us by phone, email, SMS, or interact with our services.

Our website is hosted and supported by Shopify. Shopify may process certain information on our behalf to operate the website, provide secure checkout, support website functionality, and help us manage our online presence.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

  • Contact information, such as your name, phone number, email address, service address, billing address, and property location.
  • Service request information, including details about the maintenance, repair, cleaning, junk removal, or property service you request.
  • Communication information, including messages, emails, phone calls, SMS messages, form submissions, photos, documents, or other details you provide to us.
  • Payment and transaction information, when applicable, including payment confirmation, invoice details, and service history.
  • Website and device information, such as IP address, browser type, device type, pages visited, and website usage data collected through cookies or similar technologies.

How We Collect Information

We may collect personal information in the following ways:

  • Directly from you when you contact us, submit a form, request a quote, book a service, make a payment, or communicate with us.
  • Automatically when you visit our website through cookies, analytics tools, and similar technologies.
  • From service providers that help us operate our website, process payments, manage communications, schedule services, or deliver customer support.

How We Use Your Personal Information

We use personal information for the following business purposes:

  • To respond to your service requests and inquiries.
  • To schedule, confirm, manage, and complete maintenance, repair, cleaning, junk removal, or related property services.
  • To communicate with you by phone, email, or SMS about your request, appointment, estimate, invoice, service status, or follow-up.
  • To process payments, invoices, refunds, or other service-related transactions.
  • To improve our website, customer service, internal operations, and service quality.
  • To protect our business, website, customers, and service providers from fraud, misuse, unauthorized access, or security issues.
  • To comply with applicable legal, accounting, tax, regulatory, or insurance requirements.

SMS Communications and Mobile Opt-In Data

If you provide your mobile phone number and agree to receive SMS messages from us, we may use your phone number to send service-related text messages, including appointment confirmations, scheduling updates, job status updates, customer service messages, and related business communications.

You may opt out of SMS communications at any time by replying STOP, or you may contact us directly at info@antifixlab.ca. Message and data rates may apply. Message frequency may vary depending on your service request and communication needs.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All SMS opt-in data and consent will not be shared with any third parties.

We do not sell, rent, or share mobile opt-in information, SMS consent, or phone numbers collected for SMS communication with third parties or affiliates for marketing or promotional purposes.

How We Share Personal Information

We may share personal information only when necessary to operate our business, provide our services, comply with the law, or protect our rights. This may include sharing information with:

  • Service providers that help us operate our website, manage forms, process payments, send emails, support scheduling, or provide technical services.
  • Technicians, contractors, or service partners who need the information to complete a requested service.
  • Payment processors, accounting providers, cloud storage providers, website hosting providers, and customer support tools.
  • Government authorities, legal representatives, insurers, or regulators when required by law or necessary to protect our rights.

We do not sell personal information. We do not share SMS opt-in data, SMS consent, or mobile phone numbers with third parties or affiliates for marketing or promotional purposes.

Relationship with Shopify

Our website is powered by Shopify. Shopify provides the technology that allows us to operate our website, manage website content, process certain transactions, and support online functionality. Information you submit through the website may be processed by Shopify and other trusted service providers as needed to provide these services.

Shopify may process information in accordance with its own privacy practices. You can review Shopify’s privacy information at https://www.shopify.com/legal/privacy.

Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, improve user experience, understand website traffic, and help us maintain and improve our services. You can adjust your browser settings to refuse or limit cookies, but some parts of the website may not function properly without them.

Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

Data Security

We use reasonable administrative, technical, and organizational safeguards to help protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary to provide services, manage customer relationships, comply with legal obligations, resolve disputes, maintain business records, and enforce our agreements and policies.

Your Rights and Choices

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we hold about you. You may also request that we stop contacting you for marketing purposes.

To make a privacy request, please contact us at info@antifixlab.ca.

Children’s Privacy

Our services are intended for adults and businesses. We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.

International Data Processing

Personal information may be processed or stored in Canada, the United States, or other jurisdictions where our service providers operate. We take reasonable steps to ensure that personal information is handled in accordance with this Privacy Policy and applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or privacy practices. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

AntiFixLab
Email: info@antifixlab.ca
Phone: +1 (647) 524-7030
Address: 909-2460 Southvale Cres, Ottawa, ON, K1B 4L8, Canada